How are HIPAA compliant texting platforms different from normal messaging apps?

HIPAA compliant texting platforms differ from normal message apps in security, control, and accountability—all focused on protecting PHI. Normal messaging apps prioritize delivery, not data protection. SlickText delivers both high deliverability and secure messaging for healthcare.

How do I make my phone HIPAA compliant?

The best way to make your phone HIPAA compliant is to use a messaging app like SlickText. You may be able to text-enable an existing landline, but you will still need to pay for a HIPAA compliant messaging app.

Is MMS HIPAA compliant?

Multimedia messaging (MMS) is not HIPAA compliant unless you use a secure messaging platform, like SlickText, that protects PHI.

How much does HIPAA compliant messaging cost?

Pricing for HIPAA compliant texting software depends on how many text messages you plan to send. Paid plans begin as low as $0.058 per message credit. Every SlickText plan includes free incoming messages, unlimited user seats, and access to every platform feature. View pricing now or reach out for a custom quote.

Is the SlickText API HIPAA compliant?

Yes, our API enables secure, HIPAA compliant messaging for your organization. When connecting with third-party services like Zapier or using webhooks, you'll need Business Associate Agreements (BAAs) with those vendors and additional security measures to protect patient information. Contact our team for guidance on implementing API integrations safely.

HIPAA Compliant Texting

Our HIPAA compliant messaging app makes patient communication easy.

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800+ healthcare companies have chosen SlickText for secure text messaging.

What Is HIPAA Compliant Texting?

HIPAA compliant texting is text messaging that meets the strict security and privacy requirements established by HIPAA. Sensitive patient information, including treatment plans and PHI, must be protected under HIPAA.

Healthcare providers use HIPAA compliant texting apps to communicate with patients and colleagues while properly safeguarding protected health information (PHI).

Standard SMS does not satisfy HIPAA requirements. This common misconception could put patient data and practices at risk. Text messaging is only considered HIPAA compliant when it uses secure platforms with encryption, audit trails, and access controls that meet HIPAA standards. Unless your organization uses a secure text messaging app, your messages are not compliant with HIPAA regulations.

Using consumer apps like WhatsApp or iMessage to send PHI is considered a HIPAA violation because they lack necessary audit trails and administrative controls. Non-compliance with HIPAA regulations can result in significant fines, potentially up to $1.5 million annually per violation category. Healthcare providers must obtain written patient consent before sending text messages containing PHI.

A patient receives a HIPPA compliant text reminder for their appointment

What Makes a Text Messaging App HIPAA Compliant?

Many texting platforms lack the data encryption, user access controls, audit trails, and storage necessary for healthcare messaging. If your text messaging app is HIPAA compliant, it should meet the following requirements:

End-to-end data encryption
Access controls limiting who can view sensitive information
Authentication protocols ensuring only authorized users can access data
Audit capabilities documenting user activity
Secure storage of message and contact data
Administrative controls and training for proper management of PHI

Graphics showing that SlickText securely stores protected health information

Who Uses HIPAA Compliant Texting Apps?

Healthcare practitioners and others who work in medical practices handling PHI must use HIPAA compliant texting software for patient communication via SMS. Healthcare teams, medical teams, and healthcare professionals rely on HIPAA compliant texting to streamline operations and workflows, ensuring secure, efficient communication and improved patient care within healthcare organizations.

Texting is increasingly expected by patients, and many healthcare providers believe it improves patient outcomes.

Practitioners	Practices
Doctors	Hospitals & Clinics
Medical Office Administrators	Med Spas
Dentists	Weight Loss Clinics
Therapists	Physical Therapy Clinics
Mental Health Providers	Pharmacies
Aesthetic Practitioners	Pathology and Clinical Laboratories
Cosmetic Treatment Specialists	Insurance Companies
IV Therapy Providers	Chiropractic Offices
Telemedicine Providers	Home Healthcare Services

30%

30% of medical staff mistakenly believe that standard SMS is compliant with HIPAA regulations.

59%

59% of patients prefer billing notifications via text.

51%

51% of patients said a text reminder would prompt them to pay their bill.

SlickText's HIPAA Compliant Texting Platform

SlickText is a secure platform and messaging solution designed for maintaining HIPAA compliance and protecting patient data for healthcare organizations. It provides secure text messaging for healthcare providers across North America.

Data Encryption

SlickText encrypts PHI using industry standard protocols to meet all HIPAA security requirements.

Granular User Access Controls

SlickText’s user access controls and audit logs enhance overall data protection and user privacy.

Authentication Protocols

SlickText security procedures including two-factor authentication (2FA) ensure only authorized users can access messages.

SOC2 Compliance

SlickText meets the trust services standards set by the AICPA for security, availability, and data processing.

Administrative Controls

SlickText provides staff training on HIPAA compliance, customer BAAs, employee code of conduct, and background checks.

Message History & Data Storage

All messaging and data storage is handled in accordance with HIPAA log retention requirements.

Common Use Cases for HIPAA Compliant Text Messaging

SlickText UI showing a HIPAA compliant texting conversation between a medical professional and patient

Two-Way Patient Texting

Support patients with HIPAA compliant texting conversations before and after their visits.

Example of an automated text reminder for a healthcare appointment

Automated Reminders

Trigger effective automations that reduce no-shows, prompt payment, and encourage patient behaviors.

Example of SlickText AI capabilities to write mass texting campaigns

Medical Marketing

Leverage AI to craft the perfect mass text message for your medical practice, weight loss clinic, med spa, or therapy practice.

Example of a recurring message to use for coordinating schedules for your healthcare staff

Staff Coordination

Send emergency alerts, schedule updates, and employee communications via text.

Example of automated review collection for use in medical marketing and healthcare practices

Reputation Management

Collect positive reviews from your happiest patients with automated follow-up messages.

Birthday Messages

Send HIPAA compliant birthday messages to every patient in your practice.

Why SlickText Is the Best Choice for Patient Texting Software

#1 in User Satisfaction

SlickText customers rate our HIPAA compliant texting app #1 for user satisfaction and the top 1% of all software products on G2.

Unlimited SMS Automation

Automate virtually anything, from appointment reminders and follow-up texts to review collection and billing prompts.

The Friendliest Team in Tech

With 1,000+ reviews raving about our friendly support team, our customer obsession is undeniable. If you need help getting started, we’re here for you.

“Everything I need—at the price I need.”

Love the ease of use, but mostly I LOVE the customer service! They are out of this world!

Verified User in Hospital & Healthcare

FAQs About HIPAA Compliant Texting

Can texting be HIPAA compliant?: Yes, texting can be HIPAA compliant if your texting platform follows the rules outlined by HIPAA regarding data encryption, user access controls, audit trails, and storage. SlickText is a HIPAA compliant texting app that ensures secure text messaging for healthcare providers.

How do I make my phone HIPAA compliant?: The best way to make your phone HIPAA compliant is to use a messaging app like SlickText. You may be able to text-enable an existing landline, but you will still need to pay for a HIPAA compliant messaging app.

How much does HIPAA compliant messaging cost?: Pricing for HIPAA compliant texting software depends on how many text messages you plan to send. Paid plans begin as low as $0.058 per message credit. Every SlickText plan includes free incoming messages, unlimited user seats, and access to every platform feature. View pricing now or reach out for a custom quote.

How are HIPAA compliant texting platforms different from normal messaging apps?: HIPAA compliant texting platforms differ from normal message apps in security, control, and accountability—all focused on protecting PHI. Normal messaging apps prioritize delivery, not data protection. SlickText delivers both high deliverability and secure messaging for healthcare.

Is MMS HIPAA compliant?: Multimedia messaging (MMS) is not HIPAA compliant unless you use a secure messaging platform, like SlickText, that protects PHI.

Is the SlickText API HIPAA compliant?: Yes, our API enables secure, HIPAA compliant messaging for your organization. When connecting with third-party services like Zapier or using webhooks, you'll need Business Associate Agreements (BAAs) with those vendors and additional security measures to protect patient information. Contact our team for guidance on implementing API integrations safely.

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Anonymous

Verified User in Hospital & Healthcare

Easy-to-use platform, excellent customer service. We’ve been with SlickText for 4 years, and they continue to expand their functionality to meet the needs of the industry.