The Best SMS Customer Service Platform
Reduce response times with SMS customer support powered by SlickText.
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Respond to customer inquiries faster and more effectively.
Elevate the customer experience with a collaborative, data rich shared inbox.
Update your entire customer base with a single click.
Easily send mass text messages to all or a segment of your audience.
Improve online reputation and customer support scores.
Track and monitor support while automatically capturing positive feedback.
Engage with customers on their favorite communication channel.
More than 60% of consumers want to connect with companies through SMS customer support.
CONTACT MANAGEMENT
Create a 360-degree view of your customers.
Know who is texting you—our SMS customer service platform has everything you need to compile and organize your contact data.
- Import a list of current customers or sync with your existing systems
- Opt customers in online, in-person, and through social media
- Collect valuable data with embeddable web forms and custom landing pages
- Organize your audience based on contact behaviors or attributes
Combine the power of SlickText with your current software.
SlickText connects to more than 7,000 apps through native integrations and Zapier so you can maximize productivity across your entire tech stack.
MASS TEXTING
Send personalized announcements to every customer.
Reach the masses in seconds with highly-targeted SMS campaigns.
- Call every customer by name with merge tags
- Send alerts and time sensitive updates about restocks, holiday hours and product concerns
- Reward loyal customers with personalized promo codes or early access to seasonal promotions
- Send targeted messages to contacts based on location or purchase history
1-ON-1 MESSAGING
Respond to incoming messages in record time.
Provide the ultimate customer care with a shared SMS inbox.
- Troubleshoot together with private notes inside customer conversations
- Signal agent availability with online, offline, and away statuses
- Auto-assign conversations across your entire team
- Create custom rules and auto-replies outside of work hours
POWERFUL AUTOMATION
Create customer-centric automated workflows.
Personalize the customer journey with behavior-triggered automations.
- Keep contacts informed with appointment reminders and order updates
- Consistently capture reviews through a post-purchase flow
- Delight contacts with birthday and anniversary messages
- Alert team members of negative experience and respond quickly
REAL-TIME ANALYTICS
Optimize performance with real-time analytics.
Get the metrics you need to effectively serve clients through a collaborative inbox.
- Easily understand support workload for your team
- Filter and analyze conversations by teammate or tag
- Optimize staffing schedules based on message volume heat maps
- Monitor response, resolution, and handle times
CUSTOMER SUPPORT
Get support from the friendliest team in tech.
Our onboarding specialists, success managers, and customer-obsessed support team have received thousands of five-star reviews for providing friendly and effective service. If you have any questions or concerns, simply reach out to us via chat, email, or phone call, and we’ll meet your needs fast.
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WORLD-CLASS SUPPORT
Customer-obsessed? Us, too.
Anonymous
Verified User in Entertainment
SlickText is fast, easy to use, and provides instant results. I wish more products were this easy to use.
Anonymous
Verified User in Retail
I have tried many text campaign platforms and this one is by far the easiest and best ROI!
Anonymous
Verified User in Education Management
We LOOOOOOVE SlickText. It has drastically improved our bottom line and I don't know how we functioned for years without it.
Krista
Big Jerry’s Fence of Nashville
SlickText has been extremely easy to use and we get a huge response rate whenever we use it. Thanks for making such a great user-friendly product that is actually affordable!
Anonymous
Verified User in Consumer Goods
SlickText gives me the ability to reach my entire Customer Base in SECONDS!
Anonymous
Verified User in Food & Beverages
SlickText has helped us connect with our existing guests as well as our community on a more personal level. We've been able to reach, retarget, and bring back guests with ease. With the analytics, we get clarity on what's working and what we need to optimize.
Kevin S.
Marketing Pro
My experience with Zach at Slicktext, by far, was the BEST experience I have ever had with any front facing customer support person...period!
Anonymous
Verified User in Nonprofit
I wish I'd found SlickText sooner. Our engagement with SMS is 5X over emails! It's easy and affordable.
Anonymous
Verified User in Human Resources
It is SO easy to reach our employees with this quick, easy website or app!
FAQs Related to SMS Customer Service
- What is SMS customer service?
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SMS customer service is the use of text messaging to handle customer inquiries, support requests, updates, and issue resolution. Customer service text messaging allows businesses to provide fast, convenient support that customers prefer over phone or email.
- How does an SMS customer service platform help my business?
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An SMS customer service platform provides a shared inbox, automation, analytics, and contact management tools so support teams can respond quickly, collaborate efficiently, and resolve more customer messages in less time.
- How can a business use an SMS help desk to improve support?
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An SMS help desk centralizes all customer text conversations in one interface, allowing support agents to track, assign, and manage inquiries efficiently. It streamlines workflows and ensures timely, accurate responses for better customer satisfaction.
- How does customer service text messaging improve response times?
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Customer service text messaging improves response times because most people read and respond to texts within minutes. This immediacy helps support teams resolve inquiries faster and increases overall customer satisfaction.
- Can SMS customer service handle automated replies and workflows?
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Yes. Businesses can use automated texting workflows and auto-responses for common inquiries, appointment reminders, order updates, and follow-ups, freeing support teams to focus on more complex issues.
- Why should I choose SMS customer support over email or phone only?
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SMS customer support meets customers where they already communicate, providing faster, more convenient service. Texting reduces wait times, avoids voicemail queues, and increases customer satisfaction and engagement.
Close support tickets fast with SlickText.
15,000+ brands rely on SlickText to power their SMS marketing.
